Terms of Service

Nelanor designs, builds, and hosts websites. The exact scope, pages, timeline, and price for your project are set out in the order you confirm on your private project page when you approve the homepage design, or in a written proposal where we agree one. That order, together with these terms, forms our contract.

• The build is a one-time fee. Hosting, if you choose it, is a subscription billed monthly or yearly, as you choose at payment, from the day the site goes live. It renews until you cancel it, which you can do anytime.
• Nothing is charged for the homepage design, for approving it, or while we build. Unless agreed otherwise in writing, the build fee becomes payable only once the finished site has been shown to you on your private project page and you have told us you approve it. The site goes live after that payment.
• Payment is taken by card through Stripe. We do not receive or store your card details.
• Prices are in USD and exclude any taxes that may apply in your jurisdiction.

You approve a homepage design before we build anything, and you get unlimited revisions on the design and on the finished site until you approve it. After launch, small changes (anything under thirty minutes of work, such as new hours, a photo, a price or a paragraph) are included in hosting and made within two business days, subject to fair use. Larger work, such as a new page, a new section or a redesign, and anything outside the agreed scope, is quoted before it starts. We'll always tell you before any extra cost applies.

Once your project is paid in full and the 14-day money-back window has closed, full ownership of the design, content, and code we created for you transfers to you. You keep everything with no lock-in. Third-party components (fonts, libraries, stock assets) remain under their own licenses, which we'll pass through to you. Until final payment, we retain ownership of the work.

Where you use our hosting, it covers servers, your domain, SSL, backups, monitoring, updates, and small changes to the site as described above. Your domain is registered in your name. We aim for high availability but don't guarantee uninterrupted service. You can move your site to another host at any time. It is yours.

• Give us the content, access, and timely feedback we need to keep the project moving; delays on your side may shift the timeline.
• You warrant that any material you provide (text, images, logos, data, code) is accurate and lawful, and that you own it or hold all rights and licenses to use it and to let us use it in your project.
• You are responsible for your website's content and for its compliance with all laws that apply to your business (including consumer, privacy, advertising, accessibility, and industry-specific rules) after handover.
• Keep your own backups and safeguard your account credentials, domain, and hosting access once ownership transfers to you.
• Use the site and our services only for lawful purposes.

We build sites designed to convert and to follow current best practices, but we do not and cannot guarantee any specific outcome, including search rankings, traffic, leads, sales, conversions, revenue, or any third-party approval. Results depend on many factors outside our control (your market, offer, pricing, competition, ad spend, and the policies of search engines and platforms). Any figures, examples, timelines, or concept work shown on our website are illustrative only and are not a promise of results.

We provide our services with reasonable skill and care. Except for that and anything expressly stated in your proposal, the website, deliverables, and services are provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the site will be uninterrupted, error-free, secure, or compatible with every device, browser, or future third-party change.

To the fullest extent permitted by law, Nelanor will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, however caused, even if advised of the possibility. Our total aggregate liability arising out of or relating to the services (whether in contract, tort, or otherwise) will not exceed the total fees you actually paid us for the specific project giving rise to the claim. Any claim must be brought within 6 months of the event giving rise to it. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, such as your non-waivable statutory consumer rights, or liability for fraud, or for death or personal injury caused by our negligence.

You agree to indemnify and hold Nelanor harmless from any claims, damages, losses, or costs (including reasonable legal fees) arising from the content or materials you provide, your use of the deliverables, your breach of these terms, or your website's non-compliance with the laws that apply to your business.

Your site may rely on third-party services, platforms, and components (for example hosting infrastructure, domains, SSL, plugins, integrations, analytics, payment processors, fonts, and CDNs). We are not responsible for those services' availability, performance, security, pricing, terms, or changes, and their use is subject to their own terms, which we pass through to you where relevant.

Our website and our work are provided for general business purposes and do not constitute legal, financial, tax, medical, or other professional advice. You are responsible for obtaining your own professional advice where you need it, including on your own legal and regulatory obligations.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including outages, third-party failures, cyber-attacks, illness, or acts of government or nature.

If any provision of these terms is found unenforceable, the remaining provisions stay in full force. These terms, together with your proposal and our Privacy, Cookie, and Refund policies, form the entire agreement between us and supersede any prior discussions.

Either of us can end an engagement in writing. If you end it before you have approved and paid for the finished site, nothing is owed, and the work we made stays ours and comes down. Where we have agreed a different payment schedule in writing, that agreement says what is owed on cancellation. Our money-back guarantee is described in the Refund Policy.

These terms are governed by the laws of Estonia, where Terixon OÜ (the company operating Nelanor Studio) is established. Disputes will be handled by the courts of Estonia, unless the law gives you the right to bring a claim elsewhere, for example, mandatory consumer-protection rules in your country of residence.

We may update these terms from time to time. The version in force is the one published here, dated at the top of the page.

Questions about these terms? Email info@nelanor.studio.